How can we help?
Support for every game and app Nekank Studio publishes on the App Store and Google Play.
Write to us
Bug reports, ideas, purchase issues or anything about your account.
- The app name and version (shown in its Settings screen)
- Your device model and OS version
- A short description of the problem and a screenshot if you can
Account & data deletion
Use the pre-filled e-mail to have your account or specific data deleted.
Send a deletion requestWhat is deleted and what is kept? →How do I get a refund?
Payments are handled by the App Store and Google Play, and so are refunds. On iOS, request one at reportaproblem.apple.com; on Android, use your Google Play order history. We never see your card details.
My purchase isn't showing up.
Try “Restore purchases” in the app's settings while signed in with the Apple ID or Google account you used to buy. If that doesn't help, e-mail us with your order number.
Can I move my progress to another device?
In apps that offer cloud save, sign in with the same Game Center or Google Play Games account on the new device and your progress will come back.
How do I change my ad preferences?
You can change your personalised-ads choice at any time from the app's settings. At device level, use Settings › Privacy & Security › Tracking on iOS, or Settings › Google › Ads on Android.
Does uninstalling the app delete my data?
No. Uninstalling does not delete your account or data stored on our services. Follow the account & data deletion steps instead.
I have a request about my personal data.
E-mail us to access, correct or delete your data or to use your other rights. See the Privacy Policy for details.